Contact Kintaba Support

Kintaba support is available for both paying and trial customers.

Support Documentation

Before contacting support, we recommend you read our extensive support documentation which covers incident management process, application walkthroughs, and technical integration information.

Support Hours & SLA

The support team is available between 9am - 5pm, Eastern Standard Time, Monday - Friday.

We strive to respond to all service requests within 2 business days for free customers and 1 business day for paid customers.

Enterprise customers receive support on a per-contract defined SLA.

Reaching the Team in the Kintaba App for Live Support

The fastest and best way to contact our support team is through the in-app chat icon located in the bottom-right of your screen.


Filing a Support Ticket via Email

You can file a formal support ticket by emailing [email protected].

For the best service, we recommend you send your email from the same address associated with your Kintaba account.