Support Documentation

Before contacting support, we recommend you read our extensive support documentation which covers incident management process, application walkthroughs, and technical integration information.

Support Hours & SLA

The support team is available between 9am - 5pm, Eastern Standard Time, Monday - Friday.

We strive to respond to all service requests within 2 business days for free customers and 1 business day for paid customers.

Enterprise customers receive support on a per-contract defined SLA.

Reaching the Team in the Kintaba App for Live Support

The fastest and best way to contact our support team is through the in-app chat icon located in the bottom-right of your screen.

Filing a Support Ticket via Email

You can file a formal support ticket by emailing [email protected].

For the best service, we recommend you send your email from the same address associated with your Kintaba account.