Customizing Severity Levels

By default, Kintaba has 3 severity levels (SEV1 - SEV 3) with default descriptions. These levels and their descriptions can be customized, and 2 additional levels can also be added.

Adding a new severity level

Browse to the company's admin page and within the "company details" section, you will see the company name and list of severity levels.

To add a new severity level, click the "Add Level" button in the top right of the severity levels list.


Removing a custom severity level

Added severity levels can then be removed by clicking the "x" to the right of the level.


Previously assigned severity levels within existing incidents are not deleted

When you remove a severity level, if it has already been assigned to an existing incident that incident will continue to show the assigned severity level.