Customizing Severity Levels

By default, Kintaba has 3 severity levels (SEV1 - SEV 3) with default descriptions. These levels and their descriptions can be customized, and 2 additional levels can also be added.

Adding a new severity level

Browse to the company's admin page and within the "company details" section, you will see the company name and list of severity levels.

To add a new severity level, click the "Add Level" button in the top right of the severity levels list.

Removing a custom severity level

Added severity levels can then be removed by clicking the "x" to the right of the level.

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Previously assigned severity levels within existing incidents are not deleted

When you remove a severity level, if it has already been assigned to an existing incident that incident will continue to show the assigned severity level.