Statuses define the progress of an incident through its lifecycle. In Kintaba, there are 4 valid statuses for each incident
|Open||The incident is ongoing and is having an active impact on users.|
|Mitigated||The incident is ongoing but customers are no longer impacted, usually thanks to temporary or stop-gap efforts.|
|Closed||The incident is resolved and a long-term resolution has been implemented with little to no risk or short-term resurgence.|
|Invalid||The incident is excluded from reports and the postmortem process due to being incorrectly filed or irrelevant.|
Incident status is set within the incident page itself by changing the STATUS dropdown in the upper-right corner.
Incident statuses in Slack can be updated through the /kintaba update command or the /kintaba mitigate and /kintaba close commands.
Updated about 2 years ago