Managing OnCalls

Oncalls in Kintaba are used to help route incidents and to identify and assign the current IMOC for each organization

The IMOC Rotation

By default, every organization in Kintaba has an IMOC rotation created. This rotation can not be deleted and controls which IMOC is assigned to newly opened incidents within the organization.

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Adding Employees to a Rotation

Click the "Add Employee" button to add a new employee to an existing rotation. The OnCall schedule will automatically update after the new employee is added.

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Changing an OnCall's Handoff Cycle

Clicking the gear icon next to a rotation allows you to change the oncall period

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After saving your changes, the calendar view will update and reflect the new schedule.

Adding New OnCall Rotations

Clicking the "New Rotation" button allows you to create a new oncall rotation within a Kintaba org. These rotations will show up automatically in the owner, responder, and all other typeaheads within the incident management screen, making it easier to route and manage your active incidents.

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Rescheduling OnCall Rotations

You can easily reschedule oncalls by dragging an existing user to another position in the rotation. The change will be immediately previewable in the mini calendar within the rotation, and be committed when you click the "UPDATE" button.

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Oncall Overrides

You can easily add a short-term oncall override within the Edit Oncall screen by clicking the "ADD OVERRIDE" button.

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Overrides can be set for any period of time and will replace the regularaly scheduled oncall for that period.

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Once configured, overrides will show up in the oncall calendar for their set period.

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Per-Incident Oncalls

Oncalls can also be assigned on a per-incident basis to an existing responder by using the "Edit Incident Oncalls" option in the responders section of an active incident.

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Oncall roles assigned within incidents are only set for that incident and will not affect other incidents.

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